The phone is the fastest way to reach us – call 215-639-0424 at any hour. We're open 24 hours, and most urgent no-heat calls are scheduled the same day. For something that can wait, like a yearly service or a question about an old radiator, the form or email works fine.
A few details help us load the right parts before we leave.
Don't worry if you can't answer all of them. Whatever you can tell us narrows things down.
What the boiler is doing – no heat, one cold zone, a noise, a drip
Gas or oil
Steam or hot water (radiators that hiss and bang are usually steam; not sure is fine)
The number on the pressure gauge
For oil heat, what the tank gauge reads
When it started
We'll call back to confirm the visit, and service calls are confirmed within 24 hours. You'll get a text reminder the day before and the day of, plus your technician's photo before he arrives. On site, we find the cause, then put the price in writing so you can approve it before any work begins.
If You Smell Gas or See Smoke. Gas smell or CO alarm. Get everyone outside first. Don't use switches or phones inside. From outside, call 911 – or PECO for a gas smell – and leave the boiler off until the leak is fixed or it's been inspected. Then call us. Oil smoke or a puffback. Turn the burner off at the emergency switch, usually at the top of the basement stairs. Don't keep pressing reset, and call 215-639-0424.
Open 24 hours. Most urgent no-heat calls are scheduled the same day.
Boiler and radiator repair for Lansdale homes by Region Home Services of Bensalem, PA.